Returns, Refunds and Exchanges Policy

We want you to be fully satisfied with your online purchase, therefore if you are not satisfied, we will accept a return within a 7 day period (please state the day you received the goods) for a refund or exchange upon the following conditions;

You must notify us within 48 hours of receiving your order: email

Postage cost must be covered by yourself. We do advise, when returning your order, please use a tracked/recorded service, as we will not be able to refund your order if the parcel has been lost by 3rd party. Return the products, properly and securely packaged, to the following address by:

Art of the Pen
Unit 5 Bentinck Court
Bentinck Road
West Drayton
Greater London UB7 7RQ

You must take reasonable care to ensure returned products are received by us and are not damaged in transit, bearing in mind the nature and value of the product. Art of the Pen accepts no liability if you return products by any method other than a tracked / recorded delivery method (one that requires a signature upon receipt). In any event, Art of the Pen accepts no liability in respect of returned products unless and until such returned products have been received by us in their original condition and in their original packaging, and which we reasonably believe have not been used. Please make sure that the returned package is properly secured, that you have enclosed the original dispatch note or invoice which was included in the delivery to you.

Please note, if for any reason you are not present at the time of delivery, and if the order is returned back to us, we will contact you and let you know. We may require you to cover for postage charges again. An invoice will be sent if this is the case.

If you have any questions, please do not hesitate to contact us on
For return address, please contact us on the above mentioned email.

Return Exceptions

Strictly no returns or exchange on discounted items.